Corporate Streams Ironclad Guarantee:
99.5% Uptime or Your Next Event is on Us!
At Corporate Streams, we're not just about providing a service; we're about delivering an experience. Here's our commitment to you:
We Promise:
99.5% Uptime: Our live streams maintain high-quality audio/video and reliability. We define uptime as the continuous streaming from the scheduled start to the end of your event, excluding scheduled breaks.
Rapid Response: Any technical hiccup during your live event will be addressed within 60 seconds by our dedicated team, either on-site or via remote support.
Client Satisfaction: While we aim for 100% satisfaction, we understand that perfection is subjective. If you believe we've fallen short, we'll work tirelessly to rectify it.
Free Re-do: If our live stream fails to meet the 99.5% uptime or if you're not satisfied with the service, we'll produce a new presentation video at no additional cost. This video will match the original duration and content with a simplified technical setup, delivered within 48 business hours.
Here's How We Make This Work:
Clear Definitions:
Uptime Fail: Defined as more than 0.5% of the event duration where the stream is inaccessible or of unviewable quality.
Service Failure: Occurs when our response to an issue exceeds 60 seconds or if the issue isn't resolved to satisfaction.
Client Responsibility:
Schedule your event at least 7 days in advance.
Conduct a full rehearsal with all presenters.
Provide a detailed event brief and run of show 7 days before the event.
Supply all necessary assets 48 hours before the event.
Grant access to facilities for setup and event days.
Resolution Process:
Immediate on-site or remote troubleshooting for live issues.
Post-event review and satisfaction check.
If dissatisfaction persists, we schedule a follow-up session to discuss improvements or opt for the free re-do.
Legal & Contractual Clarity:
Our guarantee is backed by a clear contract outlining what constitutes a failure and the steps for resolution.
Arbitration in case of disputes over service delivery.
Why Choose Us?
With Corporate Streams, you're not just choosing a service provider; you're partnering with a team that stands behind its work. We're so confident in our ability to deliver exceptional live streaming that we're ready to prove it. Choose us for your next corporate event, and experience peace of mind like never before.
